The CRM built for safari lodges and operators.
Working with safari businesses across southern and eastern Africa
The problem
Keep the whole guest journey in view.
From a guest's first enquiry to a confirmed booking, give your team a shared record of the conversation, quote, booking stage and next step.
One record for each enquiry
Bring connected website, email and WhatsApp enquiries into a shared CRM, with conversation history and an owner.
See where each booking stands
Track enquiries through qualification, quoting and booking, with clear stages for your team.
Know what happens next
Keep quotes and follow-up tasks with the enquiry, so the next person can pick up the conversation.
Show me the options.
LodgeHelm
Why LodgeHelm
B u i l t a r o u n d h o w s a f a r i t e a m s a c t u a l l y w o r k
A shared CRM for your team
See connected enquiries, their conversation history and who is responsible for the next action.
Quotes built from your rates
Use the rates and fees you enter to prepare a branded guest quote. Track when it is viewed.
A clear follow-up for the team
Quote rules create follow-up tasks for your team. The guest conversation and quote stay together for whoever responds next.
Bookings and reporting
Follow enquiry stages and review bookings by source to see where your team wins business and where guests drop off.
63%
measured booking conversion. Individual results vary.
Rates
provide the prices in each guest quote
Tasks
keep the next follow-up visible
FAQ
What does LodgeHelm actually do?
LodgeHelm is a CRM for safari lodges and operators. It keeps connected guest enquiries, conversations, quotes and follow-up tasks together, with a booking pipeline and reports to help your team see what's happening.
Will my team need training?
We help you set it up around your team. We'll walk through the enquiry, quote and follow-up together before you begin.
How long does it take to get started?
We'll confirm the setup steps after checking your rates and enquiry channels. We check the connection and a sample exchange with you before activation.
Can it respond to enquiries overnight?
Overnight replies can be configured to use your lodge information and collect missing trip details. Your team can review the conversation in the CRM and confirm availability. We check the connection and a sample exchange with you before activation.
Is my guests' data safe?
Each organisation has its own access controls. We'll discuss your team's access and the information needed for the enquiry routes you connect.